Idea of The Week: Can a bank have a heart?

>The Situation: An email. From MD regular Joyanna Anthony (Hi Joyanna!). She writes: “I participated in a focus group two weeks ago. Topic: banking. The facilitator said a banker would join us and they would tag team the meeting – looking for the good, the bad and the ugly in terms of bank service.” Fast […]

Idea of The Day: A passion for ‘Junk Style’ & ‘Shabby Chic’

> The Idea: Last week I told you how HomeGoods stores engage customers by inviting them to share photos of the unique pieces they buy – once they are in place in their homes. This week, a twist and turn finds us in our own backyard, here in Langley, BC. After reading last week’s article, […]

Today: No, not “The Wall of Gloves…”

 > The Situation It’s that time again. Time to buy a new pair of driving gloves. Why? Because I lost one glove from the last pair—again. So, here I am at Mountain Equipment Co-op in Vancouver—walking up to "The Wall of Gloves." I stop, responding to a tumbling sensation in my stomach. ("Neil, not the […]